This Honor Belongs to Every Customer Who Trusts Us
We are proud to announce that Costway has been named one of the America's Best Online Shops 2025 by Newsweek, in collaboration with the global statistical organization Statista.
This recognition reflects our efforts over the past year across multiple dimensions: product quality, shopping experience, logistics efficiency, after-sales service, secure payment, and customer satisfaction. More importantly, it is a heartfelt acknowledgment of all our customers who have supported us.
In the highly competitive and ever-changing e-commerce landscape, our steady service system and continuously optimized user experience have allowed us to stand out. This award carries significant weight and meaning for our team.
01. What is Newsweek's ''America's Best Online Shops'' and Why is it Trusted?
As one of the most influential media outlets in the United States, Newsweek, in partnership with Statista, evaluates hundreds of e-commerce stores across the country each year and publishes the ''America's Best Online Shops'' list. This ranking is based on professional data analysis combined with authentic user reviews, making it one of the most reliable references for American consumers when shopping online.
Evaluation criteria include:
✔ Website structure and user experience (including mobile experience)
✔ Trustworthiness and safety of the store
✔ Transparency and reliability of the payment process
✔ Logistics speed and delivery consistency
✔ Quality and responsiveness of after-sales service
✔ Genuine customer satisfaction, repurchase rates, and recommendation scores
Being listed means that a brand has achieved industry-leading standards in service experience, product quality, operational excellence, and customer reputation.
For us, this award is not only a milestone but also a dual acknowledgment from both the market and our customers.
02. Why Did We Win?
Because We Always Put ''User Experience'' First
Over the past year, we have strengthened our product system, optimized the shopping process, enriched service capabilities, and achieved breakthroughs in multiple areas. Here are the key reasons we were selected for this prestigious list:
● (1) Continuously Expanding Product Lines to Meet More Household Needs
We are committed to building an online platform that truly meets diverse household needs. Over the past year, we have continuously expanded and optimized our core product categories so that customers can find ideal solutions when furnishing their homes, upgrading spaces, or enhancing comfort.
In air conditioning, we have introduced a wide range of units suitable for different room sizes and needs.
In furniture and home goods, we have added a greater variety of styles and functions, covering living rooms, bedrooms, dining rooms, and outdoor spaces. We also offer complementary home accessories and décor items, enabling customers to create personalized living spaces that reflect their tastes.
For families with children, we have continued to expand children's furniture and products, including study desks and chairs, beds, and storage solutions that prioritize both safety and practicality. Our goal is to help families create comfortable, engaging, and growth-friendly spaces for children—whether for study, sleep, or play.
The purpose of expanding our product lines is simple: to ensure that every family visiting our website can easily find solutions that suit their lifestyle. Whether it's cooling a room in summer, refreshing home spaces, or adding furniture for a growing child, we want our customers to always find reliable, practical, and trustworthy options here.
● (2) Fully Upgraded Service System: Smoother End-to-End Experience
Alongside improving our products, we have also upgraded our service system comprehensively. We understand that user satisfaction depends not only on the product itself but also on the entire shopping journey—from browsing and comparing to purchasing and after-sales support.
This year, we have focused on improving the continuity and transparency of the entire process, aiming to provide users with peace of mind and convenience at every step. Whether it's the initial product selection or the subsequent delivery and service experience, we want customers to receive clear guidance, timely feedback, and consistent service without unnecessary confusion or delays.
For us, upgrading the service system is not about improving a single step, but connecting every detail: making processes smoother, information clearer, communication more efficient, and waiting times shorter. Our goal is to ensure that from order to delivery to use, the entire experience is reliably supported.
Looking ahead, we will continue to put user experience at the center and make shopping a truly smooth, enjoyable, and trustworthy process.
● (3) Committed to a Safe and Trustworthy Shopping Environment
We believe that safety and trust are the foundation of any great online shopping experience. No matter how rich the product selection or how fast the logistics, if users lack confidence during their shopping journey, all efforts are diminished.
We continuously optimize our shopping processes to ensure clear and transparent information and seamless operations. From page presentation to transaction handling, from order processing to after-sales service, every step is carefully managed to provide a stable and reliable experience.
We also place great importance on earning and maintaining customer trust. Whether a first-time visitor or a returning customer, we want everyone to feel that our shopping experience is transparent and predictable, reflecting our commitment to integrity and quality. We believe that only by consistently creating a trustworthy environment can we ensure that customers feel confident in their choice and continue to support us in the long term.
Looking forward, we will continue to prioritize safety and trust, optimizing every step of the shopping experience so that each visit is smooth, enjoyable, and reliable.
● (4) Listening to Customers and Making Continuous Improvement a Habit
We firmly believe that a truly excellent online store is not just about a rich product selection, fast logistics, or competitive pricing—it is a brand that continuously listens to its users and uses feedback to drive growth. Every suggestion, review, and experience shared by our customers is a source of ongoing improvement.
Over the past year, we have applied authentic user feedback directly to product development, page design, inventory planning, and after-sales service. We have also continuously optimized the shopping experience itself. Whether it's clearer navigation, more intuitive product visuals, easier comparison tools, or faster response channels, we keep the question ''Can users easily find what they need?'' at the heart of every improvement.
Listening goes beyond resolving issues—it means responding proactively to user needs. Being named one of Newsweek's Best Online Shops serves as both an honor and a reminder: stay attuned to our customers' voices and make continuous improvement a daily habit rather than a periodic task.
Moving forward, we will continue placing user experience first, refining the smallest details, and ensuring that every family visiting our site enjoys a smoother, more thoughtful, and trustworthy shopping journey.
03. This Honor Belongs to Every Customer:
Thank You for Helping Us Grow
Every step of our brand's journey has been possible thanks to your support and choices. From first-time visitors to long-time returning customers, every one of you has contributed to our presence on this prestigious list.
This award is not just a recognition we have received—it is an achievement we created together.
To all our customers:
Thank you for trusting us.
04. Looking Ahead: Continuing to Provide the Best Shopping Experience
Recognition is a starting point, not an endpoint. Looking ahead, we will continue to focus on user experience, making every shopping journey smooth, effortless, and reliable.
We believe that high-quality shopping experiences are not only reflected in products but also in the clarity of the process, transparency of information, and reliability of services. We will continue optimizing our website and service system so that at every stage—browsing, comparing, purchasing, receiving, and after-sales—users can enjoy clear guidance, convenient operations, and thoughtful care.
At the same time, we will continue listening to customers, treating every piece of feedback and suggestion as a catalyst for continuous improvement. No matter how needs evolve, we will remain vigilant and committed to ensuring that every user enjoys a consistently comfortable, safe, and enjoyable experience.
Our goal is for every visitor to feel that choosing us means more than selecting high-quality products—it is choosing a shopping experience that is effortless, secure, and trustworthy. We will continue working hard to make this promise a reality for every customer.
05. Conclusion: Embracing a Better 2026 and Beyond
Being recognized by Newsweek as one of the ''Best Online Shops'' is an important milestone, but there is much more to look forward to.
We will continue to:
Carefully select products,
Deliver services with care,
Listen attentively to your voice, and
Strive to be a brand that truly thinks about the customer first.
Thank you for helping us reach this point,
and we look forward to building an even better future together.
